business managment quiz



Question 1 of 20

The most intense competition for companies in the United
States now comes from:

A. Japan, Thailand, and China.

B. India, China, and Japan.

C. Germany, India, and Japan.

D. China, Korea, and Japan

Question 2 of 20

In order to sit for the __________ certification
examination, individuals must have a minimum of eight years of work experience
in one or more of the following disciplines: management and leadership, the
quality system, product and process design, product and process control, and
continuous improvement.

A. Quality Supervisor

B. Quality Technician

C. Quality Engineer

D. Manager of Quality/Organizational Excellence

Question 3 of 20

When effectively practiced, __________ allows every aspect
of an organization to operate at peak levels.

A. total quality

B. empowerment

C. process improvement

D. freedom through control

Question 4 of 20

Which of the following certifications is for managers who
lead and champion continual-process improvement initiatives?

A. Calibration technician

B. Six Sigma Green Belt

C. Manager of Quality/Organizational Excellence

D. Quality Process Analyst

Question 5 of 20

By __________ the United States was consuming more than it
produced and the trend continues to this day.

A. 1960

B. 1970

C. 1980

D. 1990

Question 6 of 20

By the early 2000s, Asian companies began adopting
__________ as a way to ensure effective environmental management.

A. ISO 9000

B. ISO 14000

C. Benchmarking

D. Defect Frequency Management

Question 7 of 20

One of the ways __________ can be accomplished is by
structuring work that allows employees to make decisions concerning the
improvement of work processes within well-specified parameters.

A. aesthetics

B. conformance

C. empowerment

D. peak performance

Question 8 of 20

To succeed in the global marketplace for now and in the
future, organizations need to operate according to:

A. a commitment to the fundamentals.

B. the principles of quality management.

C. specific project plans.

D. the organization’s learning cycle

Question 9 of 20

The total quality approach has which of the following

A. Teamwork

B. Obsession with quantity

C. Confusion and poor leadership

D. One employee in charge

Question 10 of 20

The __________ is the time it takes to turn an idea into a
finished product.

A. product development cycle

B. productivity curve

C. product design process

D. utility maximizer

Question 11 of 20

The __________ summarize(s) the factors that can inhibit
transformation to world-class quality.

A. System of Profound Knowledge

B. Seven Deadly Diseases

C. Pareto Principle

D. Deming Cycle

Question 12 of 20

The most common college degree among American CEOs is the:

A. Quality Management.



D. Management and Leadership.

Question 13 of 20

Of the trends listed below, which one increases the level of
globalization in business?

A. Growing irrelevance of distance

B. Shifts in the interest rates

C. Quality of the product

D. Rise of small towns

Question 14 of 20

In a total quality organization, __________ define(s)

A. employees

B. internal and external customers

C. management

D. continual improvement

Question 15 of 20

According to the Three-Legged Stool of Total Quality, the
seat of the stool is(are):

A. people.

B. processes.

C. measures.

D. customers.

Question 16 of 20

According to _________, organizations should concentrate
their energy on eliminating the vital few sources that cause the majority of

A. the cycle of process improvement

B. the Pareto Principle

C. Deming’s Fourteen Points

D. the integrated strategic focus

Question 17 of 20

Which of the following countries is the most competitive
country in the world?

A. Germany

B. United States

C. Japan

D. Switzerland

Question 18 of 20

Which of the following statements are considered true
concerning the affects of global integration?

A. It has helped fuel economic growth throughout the
industrialized world.

B. It can be the Achilles heel of economic growth.

C. Downturns in one country can now have a ripple effect
that quickly spreads to other countries.

D. All of the above

Question 19 of 20

The most important key in maximizing competitiveness is:

A. education.

B. human resources.

C. teamwork.

D. government.

Question 20 of 20

Two U.S. consultants who worked with Japanese managers
during that country’s efforts to improve quality in the 1950s were:

A. Juran and Crosby.

B. Deming and Crosby.

C. Deming and Juran.

D. Crosby and Joiner



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